Clearview Relocation – Putting the client first
Relocating an individual or family from one country to another is not just about documents and logistics – although these are essential parts of the service. It’s also about seeing the client as a human being.
Relocating with pets
Pets can present challenges when looking for accommodation. Take, for example, a recent move where a family of four was relocating from South Carolina in the US to Devon in the UK. The move was complicated by the family having three large dogs and the location of their move being in prime tourist country where quality accommodation was in short supply due to the demands of the holiday season.As short-term accommodation wasn’t a suitable option, Clearview Relocation found an alternative but as the client couldn’t be in the UK to view it, a video conference, photographs and descriptions were used to convey the details instead.The property needed to be secured quickly, so Clearview led the negotiations – including the erection of a border fence to prevent the dogs roaming onto the neighbouring farm and settled all accounts on behalf of the client, including up-front payments for rent, and furniture rental, ahead of the family’s arrival.Increase in assignees taking pets abroad
“We have our clients best interests at heart and traditionally take a consultative approach, which helps us build long-lasting relations with both clients and suppliers,” says Ms Ward. “We take advantage of all the experience and knowledge that we have gained over the years.”She says that the company prides itself on attention to detail, great customer care, and an insider’s knowledge of the industry.“Our directors and senior management team remain very much hands-on, so they appreciate what is needed to support the team and get the job done well.”This includes building and nurturing strong partnerships with partners and suppliers.Clearview Relocation, winners of the 2018 Relocate Award for Destination Services Provider of the Year – UK and Europe
“A lot of effort goes into finding and retaining the right people for the team,” she explains. “We aim to provide a smooth transition between our team, partners and suppliers so that the client doesn’t notice the change; in fact it should appear effortless.”Relocating pets are just one example, echoed in a recent report by SilverDoor Apartments, which recently reported in Assignment Destination Hot Spots & Market Rental Trends, that an increasing number of people were opting to take pets with them when they relocated. “In 2017, just over 3 per cent of assignees booked pet friendly serviced apartments,” the report says, “up from 2 per cent in 2016.”