Best Serviced Apartment Provider – Local/Global

This award recognises quality and professionalism in the provision of serviced apartments that are operated by providers that focus on a specific country, regionally, globally or at local level.

The award highlights the importance of finding the right accommodation to a successful relocation or international assignment. You should reflect changing patterns of work, working from home and business traveller needs.

Entry is open to the wide range of companies, large and small, which provide serviced apartment solutions for relocations and international assignments. Both serviced accommodation providers and booking agents are eligible. Entrants should explain the nature of their market and customers and how an excellent service contributes to relocation/international assignments or business travel.

Entries should include, for example, how connections have been developed to deliver creative, flexible solutions to issues raised by the mobility process.

Case studies that explain how you have built connections to deliver creative solutions to mobility problems, who were involved, the benefits to assignees/the business/corporate clients and how these were measured are welcome. Examples of service delivery in challenging locations and for group moves are also welcome.

Entrants must:

Highlight how your entry is inspirational and why you should win this award category
Demonstrate a people-centered approach and the importance of creative connections
Explain how an exceptional quality and personalised mobility experience is provided and to whom it applies
Demonstrate a responsive, resource-efficient and cost-effective service, showing how value is added to the mobility experience
How you manage your own people so that they demonstrate commitment, engagement and passion in service delivery
The size of their organisation: 1–24 employees, 25-49 employees, 50–99 employees or 100+ employees

Entrants should also indicate:

Details of how they use technology and/or digital and social media to communicate with corporate clients, assignees and their families, and others in the supply chain
Proof of consistently high standards and customer satisfaction, such as client and customer feedback forms and/or testimonials
New talent management and recruitment drivers from corporate clients as appropriate
Highlight a project or case study as appropriate
Proof of their ability to lead, manage and communicate exceptionally well, both internally and externally, with clients and other providers
Whether they belong to a network of providers, and how they collaborate to offer wider services or cover multiple locations

The judges will be looking for proof of consistently high standards and excellent service – for example, customer/client testimonials, feedback forms and/or survey results.

Who can enter?

Entry is open to the wide range of companies, large and small, which provide serviced apartment solutions for relocations and international assignments or business travel. Both serviced accommodation providers and booking agents are eligible.

Entry fee is £250 plus VAT per entry.